CONSUMER QUESTIONS & COMMENTS:
General:
1-800-237-8645;
inquiries-us@shell.com;
Available Monday – Friday 7 a.m. – 6 p.m. CT
Where to Buy:
1-800-237-8645, Option 5;
Available Monday – Friday 7 a.m. – 6 p.m. CT
Feedback/Claims:
1-800-237-8645, Option 8;
feedbackandissues-us@shell.com;
Available Monday – Friday 7 a.m. – 6 p.m. CT
PHONE NUMBERS FOR REFERENCE:
To reach the different Interactive
Voice Response (IVR) Phone Menus:
Customers (with account numbers):
1-800-332-6457
Sales Force: 1-800-468-8397
General Public: 1-800-237-8645
TECHNICAL INFORMATION & QUESTIONS:
Shell-Branded Products:
1-800-237-8645, Option 4, then Option 1; shelltechnicalus@shell.com;
Available Monday - Thursday 7 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m. CT
Pennzoil, Quaker State, Car Care Products:
1-800-237-8645, Option 4 then Option 2;
pqsandcarcaretechnical-us@shell.com;
Available Monday – Friday 8 a.m. – 5 p.m. CT
MATERIAL SAFETY DATA SHEETS (MSDS) or TECHNICAL DATA SHEETS (TDS):
http://www.epc.shell.com/
default.asp?Countryid=US
